The Dapper Swede
Returns, Refunds & Order Assistance
Help with cancellations, damaged or incorrect deliveries, perishable products and refunds from The Dapper Swede.
Contact us about your order
If something is wrong with an order, email Concierge@TheDapperSwede.com or call +1 (805) 568-6166. Include your order number, a description of the concern and, where possible, photographs of the product, packaging and shipping label.
Inspect and refrigerate your delivery
Refrigerate caviar immediately at 32–39°F (0–4°C). If your order arrives damaged, unusually warm or otherwise appears compromised, please contact us within 12 hours of delivery and retain the product and all original packaging while we assess the shipment. Do not consume a product you believe may be unsafe.
Prompt notice helps us investigate perishable shipments. The 12-hour request does not automatically remove a remedy required by law. Also contact us about incorrect or missing items, a lost parcel or any concern discovered later.
How we resolve a problem
We review the order, delivery information and available evidence, and may ask for details to understand the problem. For an incorrect, damaged or compromised item, we will arrange an appropriate replacement or refund after assessment. An alternative resolution, such as store credit, is used only if you agree.
If we cannot supply an order or meet an agreed dispatch time, we will notify you, explain any proposed alternative or delay, and provide a refund where required. We will not require you to accept a substitute product or store credit instead of a refund to which you are entitled.
Perishable products and returns
Caviar and chilled accompaniments cannot be accepted for change-of-mind returns after dispatch. This restriction does not apply to a remedy for goods that are incorrect, defective, unsafe, misdescribed or otherwise covered by applicable consumer rights.
Do not send food or other items back without contacting us. If a physical return is appropriate, we will provide instructions and a confirmed return address. We cover reasonable return costs when a return is required because of our error or a defective product. Our published correspondence address is not a returns location unless we confirm it in writing.
Accessories or other goods offered by a separate quote have their return conditions included in that quote before payment. Those conditions do not limit rights supplied by law.
Cancellation and address changes
Contact the concierge as soon as possible if you need to cancel or correct an address. An order canceled before packing or dispatch receives a full refund. Once preparation has begun, we will check whether a change or cancellation remains possible; once the parcel has been handed to the carrier, a change-of-mind cancellation is not available.
An inquiry is not a paid order. Your purchase is confirmed after successful payment.
Refunds
Refunds go to the original payment method where possible. We initiate an agreed refund promptly, normally within five business days of confirming the refund, or sooner if applicable law requires. Your payment provider or bank controls when the credit appears. If the original method cannot receive the refund, we will arrange an appropriate alternative with you.
If an entire order is canceled because we cannot supply it, we refund the full payment, including any delivery charge. For a partial issue, the refund covers the affected goods and any delivery charge that must be refunded. An offered refund or replacement does not limit any additional remedy required by law.
Caviar Club
Canceling a membership's future renewal or unpaid shipments is separate from a refund for an already-paid shipment or prepaid term. The terms accepted at enrollment apply, together with statutory rights. Contact the concierge about an affected paid delivery; canceling renewal does not by itself cancel or refund an order already in fulfillment.